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Client Spotlights

BMW

Driving exceptional customer service

3mins
Fullers Fulfilment

Overview

BMW UK is the fourth largest sales market in the world. It includes a large network of retailers, representing both BMW and Mini. The UK is the only region where all three of the premium automotive company’s brands are manufactured – BMW, Mini and Rolls Royce.

For its retailer network, one of the most important things is maintaining levels of exceptional customer service, particularly when it comes to servicing, maintenance and repair. The aim is to service client vehicles as efficiently and effectively as possible which means having access to spare parts and getting them delivered quickly to avoid any delays.

Fullers Fulfilment is BMW UK’s partner in the South of England and South Wales. It provides expert fulfilment services from its Slough warehouse site in Berkshire – ensuring BMW retailers and dealers receive exactly what they need, when they need it. This is thanks to a specialised warehouse solution that Fullers developed especially for BMW UK that includes stock management, picking, packing and delivery to its retailer network across the south.

As a fulfilment expert with a wealth of experience in the automotive sector, Fullers has received five consecutive gold awards from the automotive group for its service and performance of the specialised warehouse solution – achieving a score of 99.82%.

bmw client spotlights

Handling orders speedily and accurately

The Fullers team ensures the fulfilment journey is smooth and streamlined process, from start to finish, six days a week. They use trusted processes developed from years of experience within the fulfilment sector to a broad range of specialist services to BMW UK, from stock receiving and inventory management, to accurate picking and expert packing, and same-day despatch which is a distinct benefit for the automotive group. This covers items from up to 1,500 lines of automotive components and fast-moving spare parts – all speedily distributed to BMW retailers as ordered. The Fullers team is supported by the latest in cloud-based technology that enables them to process orders faster, automate workflows and control the flow of stock, and provide customised reporting.

Sector

Automotive

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