Cara & The Sky
Free-spirited, sustainable British knitwear brand enjoys easier returns with our support
Cara & The Sky is an independent British knitwear brand, loved by its fans for its unique style, sustainability and positivity. A cosy range of stitch combinations has been lovingly developed by founder Cara Melzack, winning press coverage in The Observer, Cosmopolitan, and The Huffington Post.
‘Slow fashion’ champions
As passionate advocates for the sustainable ‘slow fashion’ movement, Cara & The Sky produces timeless, high-quality and limited collections. They use a SEDEX-approved manufacturer based in Leicester, focusing on small-scale garment production for a lower carbon footprint.
Since launching in 2019, Cara’s designs have been stocked in over 75 boutiques across the UK, Ireland and Canada, as well as popular e-commerce platforms including Young British Designers and Wolf and Badger. Their vegan-friendly, organic and recycled fashion is also sold directly via their own website.
Seeking a scalable fulfilment solution and a returns process as comfy as their clothing
Such positive brand values need to echo through the entire supply chain to be authentic. Cara & The Sky chose Fullers Fulfilment because we could support their requirements for hassle-free returns, enhancing their brand image and customer journey.
This is particularly important for fashion brands in order to win 5-star reviews, encourage repeat business and stay competitive.
Fullers offers Cara & The Sky a scalable fulfilment and returns solution to deal with the seasonal peaks the brand must navigate. From May to September, they have minimal orders per month but this increases in the colder months, with more returns to process as well.
Making returns customer-friendly, and easier for Cara & The Sky, too
The returns policy for Cara & The Sky states that garments must be returned unwashed and unworn and in the original packaging with swing tags still attached. Our diligent returns team checks for wear, snags, pulls, make-up marks and fake tan stains before preparing knitwear to go back into stock.
Fullers Fulfilment’s flexible fashion fulfilment solutions have helped Cara & The Sky to create a successful, and sustainable business that their loyal customers keep coming back to.