High praise in hard times – what our customers are saying right now

01 May

Logistics-Centre

As much of the country stands still, the complex operations of UK fulfilment and distribution services spin faster than ever…

With most physical shops closed due to the coronavirus pandemic, there has been a steep increase in e-commerce demand, as housebound consumers fill their online shopping baskets with all the ‘non-essential’ goods they can’t go out and buy on the high street right now.

Our customers know they can depend on us

Fullers is proud to say that we’re maintaining business continuity during this pandemic, for all items. Our sophisticated software warehouse management systems ensure that orders are shipped out accurately and efficiently – but we also make time to foster a supportive, human relationship with the businesses we serve.

But don’t just take our word for it…

We’re delighted that, even in these busy times, our customers have taken a moment to write and thank us for the seamless service we’re offering them throughout this unpredictable period.

Thanks for the work you and your teams are doing to support the factory, either working as front line or from home where you can.

Mars Wrigley Confectionery UK

M&M’S, Snickers, Orbit, Extra, and Skittles…in the unlikely event that you haven’t heard of Mars Wrigley, you’ve almost certainly enjoyed one of the iconic confectionary products that they sell in more than 180 countries. Fullers provides warehousing for some of the key ingredients.

Absolutely brilliant - the paint deliveries are extremely well packed and look great. Thank you for all the hard work.

We're all conscious that we’re constantly peppering you all with questions and requests, as well as feedback on orders - we just want every early customer to be left blown away. We appreciate the work you're doing in difficult circumstances, and we're excited about building something great with you as our partners.

Saul Gindill, Head of Operations, Lick

For many people, the lockdown has freed up time for home improvements. Lick has seen a sharp increase in demand for their online range of paint and wallpaper – and Fullers has been able to help them make the most of this golden window of opportunity.

It’s lovely to be on board and in the capable hands of the Fullers team. It’s been a learning curve for us all, for me especially as many systems I thought were in place turned out not to be - and everyone has been very helpful. I am very grateful, never more so than now. I feel in safe hands - you are doing a grand job in mad times.

Lucy Ferguson, Founder, Director and Designer, East London Parasols

East London Parasols produce luxurious garden parasols, beautiful stands, chairs, cushions, and hand-crafted canopies. On their website they say, “As we have to be isolated let’s be colourful.” Spring and summer are peak times for them and with the recent fine weather they needed our help to fulfil all their orders.

Need a more reliable and personal UK fulfilment and distribution service for your ecommerce business?

Let our efficient team fulfil orders quickly on your behalf, creating a positive customer experience and encouraging online reviews that will persuade others to buy from your business. Call us today on 01753 519 000 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

 

 

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