Your goods in good hands: Dangerous goods awareness training

As fulfilment specialists we store, pick and pack a wide array of products, from pet food and health and beauty supplies to musical instruments, electronics, fashion and food & drink.

Each category has its own requirements – pet food, for example needs to be stored in a hygienic warehouse, off the floor and at an ambient temperature. Fashion needs a lot of space and specialised units to accommodate hanging garments. Large, unwieldy items, like musical instruments need the right space in terms of size and padding to make sure the items are safe and sound.

Organic food for humans or pets, also must be stored according to regulation. We have our Soil Association certification that demonstrates we have the right processes and facilities in place to store organic products.

We take due care in ensuring all products are stored safely and lead our warehouses in perfect condition – that is just part and parcel of being a fulfilment expert.

When it comes to hazardous goods, we take that a step further. At Fullers we prioritise health and safety. And, apart from health and safety regulations, we make sure all goods are correctly stored, picked, packed and handed over to couriers in full compliance with legislation.

Dangerous goods awareness training

In January 2025 Dangerous Goods Awareness training became mandatory for anyone handling dangerous goods. To that end, and in line with our commitment to health and safety, our Dangerous Goods Safety Adviser (DGSA) conducted a comprehensive training session with our staff. The course covered all aspects of the fulfilment process such as packing, labelling, and storage, as well as understanding the types of dangerous goods, managing documentation and first aid.

We understand how important the training is in keeping our staff safe, which is why the course also included training a member of staff as a trainer. This enables us to take us the conduct in-house sessions as needed, especially when it comes to upskilling new staff members and keeping up with changes in the industry and be prepared for refresher training. While regulations dictate training should be repeated every two years, we conduct refresher courses every 12 months to keep all staff up to date on regulatory changes. We also stagger training over several days to ensure comprehensive coverage.

In our day-to-day operations of storing, picking and packing goods, we mainly deal with flammables and lithium batteries (found in everything from electronics to call centre headsets and power banks), so our training focused on these products, including covering the following classes:

• Class 2: Flammable gases
• Class 3 (UN1950): Flammable liquids
• Class 9 (UN1950): Miscellaneous (lithium batteries) UN3480 and UN3481

Currently, we have two colleagues trained in Road and Sea transport, and one colleague trained in Road, Sea, and Air transport.

Box out

Course breakdown:

• Classification of Dangerous Goods: Understanding the different types of dangerous goods.
• Packaging and Labelling: Proper packaging and labelling requirements.
• Documentation: Necessary documentation for handling dangerous goods.
• Storage and Handling: Safe storage and handling practices.
• Emergency Procedures: Written procedures for emergencies, including the use of spill kits and first aid kits.

Quality training for quality service

At Fullers, training isn’t seen as an add on, but rather a vital part of what we do. As a result, we encourage our staff to engage in training to further their careers and personal development. We take pride in the quality of training and content delivered, ensuring we provide the best training available.

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