At Fullers, we take a tech-led approach to fulfilment. Cloud-based software allows us to manage your ecommerce orders quickly and accurately.
System integrations automate many aspects of order processing, helping to streamline fulfilment workflows in ways that save time, reduce cost and deliver optimum results for you and your customers.
How our software benefits your business?
Faster order processing
Meeting your customers’ delivery expectations
When your ecommerce business is receiving multiple orders a day, you need a fulfilment provider that can process each and every one rapidly.
Manual procedures could impact delivery timescales and result in unhappy customers.
Our software simplifies order processing, allowing us to perform a range of actions with speed and ease. That includes advanced actions for orders with complex fulfilment requirements, such as:
- Document production/completion for overseas orders, hazardous goods etc
- Specialist courier arrangements
- Personalisation and gift messages
- Customised invoices, packing slips, and despatch notes
Automated workflows
Built-in software tools give our fulfilment service the edge
The order fulfilment systems Fullers use allows access to a range of handy software tools, including:
- Batch scheduling - makes products available to pick in an instant
- Backorder control
- Filter application – we collate orders using filters, increasing picking efficiency
- Easy shipping label generation and other printing solutions – suitable for 100+ couriers
From picking through to shipping, our experienced team uses these tools throughout the whole fulfilment process, to get the job done with maximum efficiency and precision.
Customisable dashboards
Customisable dashboards for game-changing and bespoke insight
Another way in which Fullers’ order fulfilment software will benefit your ecommerce business is via access to dashboards. They can be tailored to give you the data and insight your business needs to keep getting better, and better.
- Monitor order status e.g., picking started, packed, despatched, delivered
- Check stock levels at a glance to streamline inventory management
- View sales performance to make strategic decisions about manufacturing, launches and promotions
- Identify trends and anticipate busy periods
- Analyse returns data to understand and address customer satisfaction and improve product quality
- Get full visibility of the goods in process
- Measure courier performance to help make decisions about shipping options
Centralised sales
Stay in control of multi-channel sales
As a centralised order management platform, our software enables us to monitor ecommerce sales across multiple channels accurately, with fewer manual processes.
It conveniently integrates with over 150 marketplaces and ecommerce channels.
Centralised order processing enables us to improve our service to you and your customers because we can:
- View updates from the moment an order is received through to despatch
- See information on old orders by searching fulfilment history
- Improve workflow for our business – and, in turn, yours
Reports and insights
Easy access to useful information
Another step in the order fulfilment process which can take time is reporting.
With our software, we can quickly generate customised reports for you, giving you valuable insight into your operations.
Reporting doesn’t have to be a time-consuming administration task when systems like ours can produce reports easily, empowering you to make informed, data-driven decisions.
The software also assists with Fullers’ internal operations, by generating picking lists, ensuring orders are processed accurately and efficiently.
Easy Integrations
Seamless systems integrations give you real-time visibility of orders and stock
If you choose to make Fullers your fulfilment partner, we will connect your ecommerce platform with our Warehouse Management System (WMS) quickly and easily, as part of your onboarding process.
Whether you’re switching over from a similar system or discovering this type of software for the first time, we can train you how to use it.
Fullers WMS integrates with all major ecommerce platforms, including:
- Shopify
- WooCommerce
- Magento
Fullers Logistics also links up with the UK’s leading and most trusted couriers: Royal Mail, DPD, DHL Parcel (used to be UK Mail), DHL Express, UPS, and Yodel is coming soon.
Reduce costly errors
Accuracy minimises expensive mistakes
Errors in the order fulfilment process can cost time and money. Inaccuracies in orders not only lead to a loss in revenue, but also leave a negative impression on the customer and pose a threat to repeat business.
The software Fullers use allows processes which ore often done manually, with room for human error, to be automated. This helps reduce the number of complaints, bad reviews, returns and refunds due to mistakes
