How we can help Reliable fulfilment for growing charity webstores Charity webstore fulfilment has a lot in common with other ecommerce brands – focusing on a smooth buying journey, the need for quality, speedy delivery and keeping customers happy. But for charities, customers are more than that; they’re supporters. We understand how important building and maintaining a solid reputation is in the charity sector where it’s about building relationships and creating a community of supporters for your cause. How can quality charity ecommerce fulfilment help? By giving you the infrastructure, technology and expert advice needed to give your supporters a smooth, quality experience that reflects favourably on you. Products expertly picked and packed, packages despatched quickly and delivered on time, and optimised processes to prevent losses. Our services Our services Our services the Fullers advantage Charity ecommerce fulfilment at a glance More than 60 years of experience – established in 1961 Knowledgeable, specialist staff across warehousing, operations and account management Cutting edge technology stack – and WMS that integrates with most ecommerce platforms Modern warehouses strategically positioned near London, M4 corridor and Midlands for optimised UK and international delivery 9% inventory accuracy and 99.5% outbound efficiency Soil Association and EcoVadis certified Trusted by global brands across sectors, including Mars Wrigley, Essential Foods, Lumene, TONI&GUY and Fatso Key stats about the charity market in the UK There are 185,314 registered charities in the UK The sector employs 6 million staff and relies on 6 million volunteers In 2025, the British public donated £14bn to charity What we offer Why exceptional fulfilment matters to charities Never miss a fundraising moment Campaign launches, awareness days, seasonal giving – your biggest revenue opportunities arrive fast and leave faster. The right fulfilment partner scales with your demand, so when supporters are ready to buy, you’re ready to fulfil. Protect your margins Every pound lost to fulfilment errors, unnecessary re-ships, or unclear pricing is a pound that doesn’t reach your mission. A fulfilment partner with transparent cost-per-order reporting and high pick accuracy protects your charitable income at the operational level. Turn every order into a trust moment Your supporters aren’t just customers – they’re invested in your cause. A seamless, well-presented delivery reinforces that investment. The right fulfilment partner understands the difference, and makes sure every despatch reflects your values, from sustainable packaging to personalised parcels. Make the unboxing matter Charity webstore purchases are often gifts. Kitting, branded packaging, and personalised inserts like impact statements and thank-you notes elevate a simple order into a supporter touchpoint that people remember and talk about. “Judges Choice couldn’t be happier with the service provided by Fullers Fulfilment” We’re so appreciative to have found a fulfilment partner committed to delivering exceptional customer service. Furthermore, the Fullers Fulfilment team address our queries promptly and have also provided valuable advice in relation to our sustainable packaging goals – it really is a breath of fresh air. Chieko Chester CEO, Judges Choice Pet Food “The Fullers Fulfilment team has been a pleasure to work with” Their professionalism and engagement are truly commendable. They consistently deliver a high quality of service that exceeded my expectations. I’m so impressed with their work that I’ve always been happy to recommend Fullers as the best warehouse around. I’m confident they\ll continue to provide exceptional support to m successor. Business Analyst Mars Petcare “Thank you to all the Fullers team for their efforts this week” It was really wonderful to see the high amount of orders picked and dispatched before the Easter holiday Jeans Damgaard Commercial Director at Essential Foods Supporting your mission Value-added services for charity webstore fulfilment At Fullers Fulfilment, we know that every order from your webstore isn’t just a transaction, but a connection between a supporter and your cause. Our fulfilment expertise and value-added services are designed to protect your margins, elevate your supporter experience, and handle the complexity that comes with charity merchandise fulfilment: Follow My Parcel– keep supporters informed at every stage with branded delivery tracking, reducing missed deliveries, unnecessary contact and the operational overhead that eats into your team’s time link to: https://www.fullers-logistics.com/technology/follow-my-parcel/ Contract packing– bespoke packaging and presentation solutions for seasonal gift ranges, campaign bundles, charity hampers and fundraising product launches Kitting services– careful, quality-controlled assembly of gift sets, supporter welcome packs, and curated cause-led bundles, built to reflect your brand and values at every touchpoint Reworks services– relabelling, reboxing and repackaging support to keep your stock sale-ready, compliant and waste-free – because in charity retail, nothing should go to waste Explore our added value services Explore our added value services Explore our added value services our performance at a glance Key stats about Fullers Fulfilment From inbound efficiency to outbound accuracy, our performance metrics demonstrate the high standards we uphold across all fulfilment services. 98.5% inbound efficiency 99.5% outbound efficiency 99.9% pick accuracy 98.5% return processing 98% ticket responding time 99.9% inventory accuracy News & Spotlights Related News and Spotlights 14 Apr 2026 News 5 Top considerations when choosing a 3PL With fulfilment seen as such a vital part of the customer journey it’s no wonder that the thought of switching […] Continue Reading 24 Apr 2026 News 5 Signs you need a 3PL A look at when your ecommerce brand should look at outsourcing fulfilment Nearly one-third of all retail in the UK […] Continue Reading 22 Apr 2026 News Debunking 5 common myths about outsourced fulfilment Fulfilment plays a central role in how ecommerce brands operate, scale and deliver on customer expectations. As complexity increases across […] Continue Reading Work with us Trusted processes for quality delivery Here is all you need to know about Fullers Fulfilment’s process for storing, picking, packing and despatching charity supplies. Get started Get started Get started Goods In + When your stock arrives, we check it in carefully – recording SKUs, quantities and any product-specific requirements, then locating everything into clean, clearly defined storage areas. Whether you’re holding branded merchandise, seasonal gift lines or campaign products, every item is accounted for from the moment it arrives. Warehousing + Stock is held in secure, well-managed conditions with every SKU tracked through our WMS. Real-time inventory visibility means you always know what you have, what’s moving, and when to reorder – so you’re never caught short ahead of a campaign or peak giving period. Pick & Pack + Our warehouse teams pick every order accurately and with care. Whether you need straightforward efficient packing, sustainable materials, branded presentation or gift-ready finishes, we build the right solution around your products and the supporter experience you want to deliver. Shipping + Orders are despatched across the UK, Europe and beyond through our trusted carrier network. Our systems select the most efficient route automatically based on destination, delivery speed and cost – so your supporters receive their orders on time, every time. Returns Management + We handle returns quickly and to a clear process – assessing condition, returning eligible stock promptly and managing disposal responsibly. A smooth returns process protects your reputation and keeps operational overhead low. Charity fulfilment FAQ Does Fullers fulfil orders for charity online shops and merchandise stores? + Yes – our charity webstore fulfilment service is designed to support online charity stores. We have the infrastructure, technology and experienced team to ensure quality, timely delivery and satisfied customers What types of charity products does Fullers fulfil? + Charity merchandise fulfilment at Fullers covers a range of products from clothing and apparel, food and drink, to beauty products, consumer lifestyle and homeware products Does Fullers handle direct mail for charities? + No, we only provide charity merchandise fulfilment Can Fullers handle the seasonal peaks that charity online shops experience – for example Christmas, awareness weeks or campaign launches? + Yes we can. We have extensive experience in supporting ecommerce brands manage seasonal peaks to ensure consistent quality customer experience and on time deliveries Does Fullers integrate with Shopify and other ecommerce platforms used by charity shops? + Yes – our warehouse management system (WMS) integrates with most ecommerce platforms used by charities and commercial brands, including Shopify, TikTok Shop, Amazon, WooCommerce and more How does Fullers handle branded and presentation packaging for charity merchandise? + We offer a host of value-added services, including branded, personalised packaging, subscription boxes and packaging for marketing promotions and samples What is the minimum order volume for charity clients? + Our minimum order quantity is at least 150 orders per month Can Fullers fulfil for both UK and international charity supporters? + We ship within the UK and internationally through a resilient, multi-carrier delivery network