TIME TO SWITCH? Expect more from your fulfilment partner We understand the strategic role that fulfilment plays in the success of your brand – supporting growth, improving the customer experience and boosting customer loyalty. For more than 60 years, Fullers Fulfilment has helped brands move to a 3PL that keeps pace with their needs and delivers what they need. If your current provider is falling short of that, you’re probably already weighing up a switch to a new 3PL. The hesitation is understandable – the decision to change fulfilment provider feels like a significant operational risk. But staying with the wrong provider has costs too, and they compound over time. The question isn’t really whether to switch. It’s how to do it without disruption. Book a Discovery Call Book a Discovery Call Book a Discovery Call REASONS TO SWITCH 3PLs The right 3PL partner doesn’t just move boxes Brands that make the switch to a better fulfilment partner don’t just fix the problems they were experiencing; they create further opportunities for growth. Orders go out accurately and on time. This leaders to fewer customer service escalations, better reviews, an improved brand reputation and more repeat purchases. Costs become predictable. Transparent pricing means your invoices reflect what you were quoted. Everything is set out as you expect it – no creeping fees, no peak season surprises, no budget conversations you weren’t expecting. Peak season stops being a crisis. A 3PL with the right experience and infrastructure scales with your volume, so your busiest periods aren’t a cause for concern, but executed with consistency and efficiency. You get your time back. When fulfilment runs smoothly and you work with a 3PL partner you can rely on, you stop firefighting and start focusing on the parts of the business that drive growth. We understand why brands hesitate. Moving providers feels like operational risk – new systems, new team, stock in transit. Those concerns are legitimate, and they’re exactly what our onboarding process is built to address. The question worth asking isn’t whether switching is risky. It’s what staying is costing you. WHY BRANDS SWITCH TO FULLERS The benefits of working with us The dynamic combination of our experienced team, trusted processes and innovative technology stack ensures we deliver on what we promise – quality, multi-channel fulfilment and strategic advice. We’ve been in business since 1961 helping a host of UK and international brands from different sectors with their expansion plans, customer journey and customer retention. When you’re comparing 3PLs, it tends to come down to five things: cost transparency, scalability, customer experience, technology, and flexibility. Choosing a trusted 3PL provider means knowing what you’re getting before you sign, so here’s where we stand on each. Transparent, no-surprises pricing + What we quote is what you pay. No punishing minimums, no fees that only appear once you’re locked in. Built to scale with you + Whether it’s a quiet Tuesday or your biggest Black Friday yet, our infrastructure flexes with your order volume, so peak season stops being something you dread. A customer experience you can be proud of + Accuracy and quality control you can rely on, backed by Follow My Parcel – our own real-time tracking technology – so both you and your customers always know exactly where an order is. Technology that fits your stack + Seamless integrations with Shopify, WooCommerce, and major marketplaces mean switching doesn’t mean disrupting the channels you already sell through. Real-time inventory control & reporting + Our warehouse management system WMS gives you accurate stock visibility down to batch level, so you always know exactly what you have and where it is. Built-in reporting and advanced analytics, including Power BI dashboards, turn your order and stock data into insights you can act on – from spotting your best-selling lines to informing your next marketing promotion. Dedicated account management + A dedicated account manager, who knows the ins and outs of your business, works directly with you to manage the process and proactively solve issues before they become problems. Flexible by design + We offer D2C, B2B fulfilment supported by complementary services like subscription boxes, kitting, so your fulfilment can evolve as your business does. Sector expertise + We work deeply within specific sectors – pet supplies, health & beauty, food & drink, fashion & apparel, and more – so we’re not learning your category from scratch. ABOUT US Key facts about Fullers Established expertise– a trusted 3PL provider since 1961 and have decades of experience supporting growing brands Strategic UK locations– well-positioned fulfilment centres in Slough, Berkshire and Leamington Spa in the Midlands, providing national coverage People-led service– experienced teams delivering excellent service, strategic advice and responsive support Sustainability built in– EcoVadis and Soil Association certified for organic fulfilment, we are also proud members of B1G1 Trusted infrastructure– innovative tech stack, proven processes and robust systems that support consistent quality, accuracy and scalability HOW SWITCHING 3PLs WORKS A streamlined, trusted process We’ve built our onboarding process to make the transition as straightforward as possible – with each step designed to keep you in control. Discovery call We learn about your brand, your volumes, your SKUs, and what’s gone wrong with your current setup. No obligation, no pressure to commit on the call. A clear, honest proposal A transparent quote based on what you actually need, with nothing buried in the small print. If a fee applies, we’ll tell you upfront. A dedicated onboarding plan You’re assigned an onboarding lead who manages your transition end to end, so you’re never chasing a different person for every question. Stock transfer & go-live, timed around you We co-ordinate receipt of your stock and plan your go-live date around your sales calendar. Ongoing partnership Once you’re live, clear, regular communications continue. Regular performance reviews and a team that’s actually invested in your growth, not just your account. OUR SERVICES Everything under one roof Goods In – Every item is checked, barcoded, and logged into our WMS on arrival, so your stock is accounted for and ready to be picked from day one. Warehousing – Scalable ambient storage across our South and Midlands sites, with stringent batch management, stock rotation, and real-time visibility through our WMS. Pick & pack – Fast, accurate picking and on-brand packing for orders of all sizes, with full inventory and order tracking for you and your customers throughout. Shipping – We dispatch through a resilient multi-carrier network – including Royal Mail, DPD, and DHL – with real-time tracking via Follow My Parcel and proactive monitoring to catch and resolve issues before they reach your customer. Returns management – Returns are processed same-day, checked against your criteria, and fed back into your inventory, so stock losses are minimised and you stay in control of what happens next. CUSTOMER SUCCESS Discover how we’ve helped other brands make the switch. We support beauty fulfilment in the UK, helping established names and fast-growing entrants scale confidently in the market. Explore our Customer Spotlights Explore our Customer Spotlights Explore our Customer Spotlights Mackle Petfoods Fullers helps the Naturo Natural Pet Food brand deliver consistent, high levels of service to its customers around the UK. Fatso This chocolate brand chose Fullers to help them deliver an improved customer experience through quality B2B and DTC services TONI&GUY International brand maintaining brand excellence with expert, quality fulfilment by Fullers Frequently asked questions about switching 3PL providers How long does it take to switch 3PL providers? + While every brand is different, Fullers has robust onboarding processes in place to get you up and running smoothly and efficiently. New customers are assigned a dedicated onboarding team to manage the process from start to finish. Typically this takes X weeks. Will switching 3PL disrupt my current orders? + Our onboarding plan is a structured transition to not only get you up and running as quickly as possible, but doing so in way that minimises disruption and downtime. What happens to my existing stock during the switch? + As part of our streamlined onboarding plan, we work closely with your team and existing 3PL to transfer your stock in the most efficient way possible – with all inventory received, logged and added to our system with full visibility maintained throughout. Do you integrate with Shopify, WooCommerce, and other platforms? + Yes. Our warehouse management system (WMS) integrates with most ecommerce platforms, including Shopify, WooCommerce, Amazon, TikTok Shop, Magento, Big Commerce and more. You can find out more by visiting our Integrations page. What types of products does Fullers handle? + We work with UK and international brands across sectors. We have extensive experience working within pet supplies, health & beauty, food & drink, fashion, homeware, vitamins & supplements, sporting goods, consumer lifestyle. You can find out who we work with by visiting the Sector page on our website. Do you offer both B2B and D2C fulfilment? + Yes. At Fullers we handle both B2B and D2C fulfilment, and many of our clients run both channels simultaneously from a single inventory pool across our fulfilment centres in Slough and Leamington Spa. The two channels have very different requirements, and our processes are tailored to each, while being managed from the same location, giving you a single fulfilment partner for your whole operation. I’m currently managing fulfilment in-house. Can I still switch to Fullers? + Yes. We also have experience in helping brands with in-house logistics and high order volumes move to an outsourced model as part of their scaling strategy. We talk about making the move in this blog. How is Fullers’ pricing structured? + Transparent, no hidden fees, tailored to your volumes. Encourage a discovery call for a bespoke quote.